Easy Bill Paying Improves Patient Satisfaction at Memorial Hermann

Jane Weber Brubaker
April 14, 2017
38 Shares 608 Views

Houston-based Memorial Hermann is a nationally ranked integrated delivery system, the largest not-for-profit health system in southeast Texas. As a leading healthcare organization, Memorial Hermann strives for excellence in all areas, and in recent years, it has set its sights on improving patient satisfaction.

Memorial Hermann knew that patient billing was a pain point that affected patients’ overall impressions of the health system, so it went to work on overhauling its processes. The results were impressive. Memorial Hermann achieved significant improvements in key financial metrics:

  • 17 percent improvement in total collections
  • 24 percent decrease in cost per payment
  • 57 percent increase in self-service payments

Not only that, patients had high praise for the new process. Here are some actual comments:

“The easiest bill to understand and pay I’ve ever seen…”

“Awesome way to pay—prompt and efficient…”

“Very easy to use…”

Read how Memorial Hermann transformed its billing process from pain to pleasure:

Rave Reviews About Online Billing? How Memorial Hermann Solved a Patient Pain Point

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