Welcome to PatientFinancialCare.org
How satisfied are your patients with your revenue cycle? How does patient satisfaction impact your financial performance? There’s always room for improvement, and here’s the perfect way to stay informed and learn from the best.
PatientFinancialCare.org is the first and only digital publication 100 percent focused on the consumer side of revenue cycle. Patient perceptions of the financial experience impact everything from loyalty to net collections.
Do things right, and your patients will pay their bills and sing your praises. Make it hard for them to understand and pay their bills and they may not pay in full — or at all — and if they’re frustrated enough, they may look elsewhere for care, no matter how good your clinical reputation is.
Leading healthcare organizations are broadening their definition of patient experience to include any interaction that could either solidify their relationships with patients, or derail them. That includes non-clinical activities, from providing estimates to the very last touch points with patients including how bills are presented and paid.
It’s no longer business as usual for financial executives from world-class organizations like Mayo Clinic, Northwestern Medicine, Hennepin County Medical Center, Lancaster General Hospital and Memorial Hermann. Patient financial care is a top priority. They are transforming deeply ingrained revenue cycle processes and reaping the benefits. You can read their stories here.
We’re just getting started, but we’re excited to offer you the best, most comprehensive and focused coverage of patient financial care available today. We’ll look at it from all angles:
- Price transparency
- Consumerism / Consumerization
- Value-based reimbursement
- Population health
- Mobile payments
- Policy changes
- Financial assistance
- FinTech innovations
- High-deductible health plans
- Trends and benchmarking
Revenue cycle has never been more dynamic or uncertain. Get ahead of the curve by staying informed and learning from the best. Here. Now.
You may be interested
Putting Patients First: Highlights from HFMA Healthcare Consumerism SymposiumJane Weber Brubaker - November 16, 2017
Industry leaders gathered at HFMA’s 1st Annual Healthcare Consumerism Symposium in Chicago on November 2-3 to share their progress and perspectives on transforming patient financial experience. In…
Investing in Patient Financial Care Pays Off for Mayo Clinic and Northwestern MedicineJane Weber Brubaker - June 2, 2017
Brenda Schillinger, Vice Chair of Revenue Cycle at Mayo Clinic, and Mike Mullen, Director of Revenue Cycle at Northwestern Medicine in the Chicagoland area, were panelists in…